UniFocus SERVICEScope Online Access Instructions
- Celia Karseno
- Julie Leake (Unlicensed)
UniFocus SERVICEScope Online Access Instructions
Welcome to UniFocus!
To review your mystery evaluations please go to our home page at: www.unifocus.com .
In the upper right hand corner you will see Customer Log-In. Please click on it and this page will appear:
Click on the left gold bar that says: SURVEYSolutions Log-In. Now this page will open up:
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Click on Reports and a pull down menu will appear. Choose SERVICEScope- Hotel. (Click on Administration if you want to change your username and password).
This page will appear. Choose TOC in the blue toolbar above your hotel name:
This will open up the Table Of Contents:
The Table of Contents gives you these selections to choose from:
- Executive Overview - is the first page
- Executive Summary - highlights key components of the evaluation
- Dimension Report – Graph of DAP and Indexing
- Division/Department Report – Graph of areas under each division
- Department/Category Report – Graph of sections evaluated
- Missed Standards – pulls all standards missed for easy reference
- Detail Report – all standards evaluated
- Pictures – photographs of different areas such as guest room, room service delivery, etc.
To Download a report to PDF or Excel click on Download on the blue tool bar and this page will appear:
Choose which format you want to download in and what pages, then choose to View or Save. You can direct-email either the PDF or the Excel by choosing the Send option.
Please contact me with any questions:
At your service,
Susan Perrin
Direct - 972 512 5179
Cell – 469 261 4906
sperrin@unifocus.com