Introduction to Resource Management Solutions (RMS)

From large resorts to very large casinos, from corporate hotel chains to major theme parks, Resource Management Solutions (

RMS

) helps you manage all your resources.

RMS

consists of:

Workforce Management
- Time and Attendance
- Labor Management System (LMS)
  - LMS Scheduling
  - LMS Budgeting
  - LMS Planning
  - LMS Reporting
- Human Resource Management (HRMS)
- Organizational Development
Financial Management
- Business Intelligence
- Operational Budgeting
- Revenue Reporting

These software modules combine to provide an integrated and comprehensive resource management solution.

Labor Management System-LMS

Labor Management System (LMS) incorporates several functions: LMS Forecasting, LMS Planning, LMS Budgeting, LMS Reporting, and LMS Scheduling. You will use the various functions to perform forecasting, planning, financial and scheduling tasks, in addition to daily tasks such as data entry.

While any one of these components may stand alone, it is only when each is used in close concert with the others that they achieve their maximum usefulness to the manager. Each of these functions plays an essential role in the effective control of labor for the property.

With LMS you can:

Receive real time information about employees on property, manage and correct punches and do it all form your desk.
Create accurate annual and periodic forecasts and budgets and manage your labor resources to meet your business needs, which helps you reduce costs while providing optimum quality and service.
Use a structured approach to manage labor on a short-term basis through accurate volume forecasting and labor scheduling based on these forecast volumes and the developed standards applicable to each position at the property.
Modify the system as the needs of the property change. If units open or close, the system needs this information. If shifts change, it also needs to know this information in order to properly schedule.
Increase communication between all levels of management to ensure that all have the latest and best information possible.

LMS performs the following tasks:

Provide short-term forecasts to coincide with your schedule period.
Calculate how many labor hours should be used to meet guest needs, based on those forecasts.
Provide you with line staffing guides to use in scheduling positions where staffing is dependent on guest demand patterns.
Determine how many hours should have been used based on actual guest demand.
Provide you with daily and periodic summary reports to track performance.

While the results of LMS are fairly straightforward, the program accomplishes its tasks in a sophisticated manner:

Management can adjust forecasts to account for circumstances that cannot be tracked mathematically in the software.
Guest flow patterns can be determined.
Unique property circumstances that affect forecasts or staffing can be established.
Management participation in “hands on” work can be determined.
Minimum (and maximum) shift coverage requirements can be established.

Because LMS is a tool that provides essential information for management decisions, bad information will lead to bad decisions. Proper use of the system requires input of operating data. This data must be input carefully and on a regular basis.

LMS Forecasting

LMS Forecasting provides projected volumes for the various indicators at the property, whether they are transient rooms, restaurant covers, or golf rounds. LMS Forecasting uses a variety of methods to predict upcoming volumes based on past history. These forecasts are then edited by the managers and used to enable LMS to go to the next step.

LMS Planning

LMS Planning takes the edited volume forecasts and uses them to plan the labor needs for the upcoming forecast period. These volumes are applied to the standards that have been developed for each position at the property level and the results are the forecasted labor needs for the next schedule week. With this knowledge the system is ready for the next step.

LMS Scheduling (Schedule Editor)

LMS Scheduling produces a first draft of a staffing schedule based on the above forecasts and standards. The schedule is based on information given to the system administrator during the configuration process, as well as through the individual employee needs that are maintained in the system by the appropriate department manager. The department manager now has the ability to revise and edit the schedule based on information they may currently have that was not originally configured.

LMS Reporting

LMS Reporting produces a variety of reports that assist the manager in analyzing how well the property is performing in terms of its management of labor hours. These reports correspond to each of Labor Management System-LMS’s components.

LMS Budgeting

LMS Budgeting is a software tool used for preparing periodic and annual budgets for revenues, volumes, labor costs, and all other expense items. It also predicts business volumes and calculates labor and expense requirements for periodic forecasts or annual periods. LMS Budgeting uses established cost standards to develop labor and expense projections, which are linked directly to key business indicators (KBI’s) such as occupied rooms, covers, and revenue dollars.

Time & Attendance

This tracks time and attendance figures, calculate labor variance reports, and interface with your payroll system. Time and Attendance is installed with an interface to an electronic time clock. Employees clock in/out they report to and leave work. This information is polled and imported into Time and Attendance. Once the data is imported from the clock, you have access to it in many forms. In addition to providing information on actual hours and labor analysis, Time and Attendance serves as a human resource module that contains employment data for all your employees. You can also correct shifts that have errors, view and edit all shifts, modify other earnings for all employees, allocate payroll between properties (if appropriate), and print reports.

Time and Attendance is designed to prevent you from modifying history. This restricts you from changing data outside the current pay period. The only exception to this is the polling process. If your pay period ends on the 5th and you poll your clock on the 7th you will retrieve punches from the clock for two pay periods. The program is designed to hold the punches for the new pay period until you close the old one and set the dates to the new one. You will NOT lose those punches; they just will not be viewable until the pay period is closed.

Operational Budgeting

Operational Budgeting is a software tool used for preparing periodic and annual budgets for revenues, volumes, labor costs, and all other expense items. It also predicts business volumes and calculates labor and expense requirements for periodic forecasts or annual periods. Operational Budgeting uses established cost standards to develop labor and expense projections which are linked directly to key business indicators (KBI's) such as occupied rooms, covers, and revenue dollars.

Revenue Reporting

Revenue Reporting is a software tool that collects revenue data from the various outside systems you use and puts it in a cohesive format that views the revenue for your property for any given day. The data is also integrated into other LMS products you may own, such as Budgeting or Labor, and can be exported into your accounting system.

Business Intelligence (EXECUScope)

Business Intelligence creates insightful executive reports on the fly, maximizing the value of real-time data. With Business Intelligence you can:

Compare results across any set of criteria essential to your business, departments, properties, regions, countries, date ranges, etc.
Create custom executive summaries or detailed drill-down reports.
Show results in tables or in presentation style graphics.
Save report models and formats once they are created and reproduce them in just a matter of clicks.
Export results to Excel and Word to easily share knowledge across your organization.

LMS Documentation 9.x