FAQs
- Julie Leake (Unlicensed)
- Carissa Warnock (Unlicensed)
- Frank Gambino
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Questions
What is the "Sub-only" box in Employee Maintenance?
What are Permanent and Regular schedules?
How is coverage percentage calculated?
What's the difference between deactivate/delete jobs?
What are the different Sort Order Options for scheduling?
How are salaried team members set up in LMS?
Why do I have employees who have been terminated but UniFocus RMS will not change their statuses?
Answers
What are Operating Codes?
Operating Codes are identifiers that link multiple departments or job classes for the purpose of consolidated reporting.
Operating codes let you identify departments that are tracked in one division (on your P&L), but are actually the operational responsibility of another. For example, the phone department may be a separate division on your P&L, but the Front Office Manager oversees phone operations. In this case, the Front Office operating code is selected for the phone department.
Operating codes are particularly helpful when the management structure doesn't conform to the accounting structure. For example, one individual may be responsible for dishwashing functions at several restaurants; however, each restaurant is an independent department with its own dishwashing function and pay code. In order to plan and evaluate total dishwashing labor usage, an operating code would be established.
What are Environments?
Environments are simply used to separate the history for individual KBIs from the statistical or calculated forecast so as not to distort the forecast due to unique volumes for certain KBIs.
For example, assume that there was a huge outdoor concert yesterday that affected the Pool Snack Bar but no other operations at the property. The KBI’s associated with the Pool Bar can be configured to reflect that this type of “environment” should not be used when forecasting for days when there is no special concert at the Pool Bar.
Environments increase forecast accuracy through segmenting out “abnormal” data in the system (ie: holiday weekend, special events, weather related issues).
Environments can be accounted for prior to the situation, such as the scheduled concert, or they can be accounted for after the situation, such as a severe weather condition that affected the outdoor Pool Bar, but nothing else.
What are Events?
Events are identifiers for special circumstances (by day) that significantly impact the forecast of all statistical KBIs for your entire property. When you create an event, RMS
Creating events allows for segregating historical data, so the data from the event can be excluded from the normal conditions at the property. This feature lets RMS
What is the “Sub-only” box in Employee Maintenance?
The Sub-Only box is used in situations where employees have multiple jobs. The option specifies whether the system should auto schedule for any/all of the other roles that the employee is qualified to work.
If the Sub-Only box is marked No, the system will auto schedule for that job role. RMS
If the Sub-Only option is marked Yes, the system will not auto schedule for that job role. However, the manager can still manually schedule that employee for that specific job.
What are Permanent and Regular schedules?
Permanent schedules and Regular schedules are used to provide a consistent schedule of hours and days for an employee and can be set for any number of days or hours in a work week. The difference between Permanent and Regular schedules is as follows. A Permanent schedule means the employee will be automatically scheduled for those hours and days regardless of whether the forecast business volume indicates the need for that employee. A Regular schedule means that the employee will be automatically scheduled for those hours and days ONLY if the forecast business volume indicates a need for that employee.
How is coverage percentage calculated?
Coverage percentage is shown at the bottom of the scheduling feature and is a calculation of what percentage of the system projected hours are scheduled. The caveat here is that if there is a shift needed from 7:00 (7:00 A.M.) to 14:00 (2:00 P.M.) (7 hours) and the manager schedules someone from 6:00 (6:00 A.M. to 13:00 (1:00 P.M.), the system will show 7 hours projected and 7 hours scheduled. However, since there is one hour where someone should be scheduled but is not, the system will show 85.7% coverage. By clicking on the Coverage number, a chart will be presented that shows at what times a person is needed and where (if any) coverage is short. Also, the system will never generate a number higher than 100%. There are other sets of hours shown at the bottom of the schedule and they are:
Scheduled—Reflects the number of hours/shifts that are scheduled.
Projected—Reflects the number of hours/shifts RMS
Manager—Reflects the number of hours/shifts the manager has scheduled.
Unfilled—Reflects the number of unfilled shifts for that schedule.
What are Schedule Groups?
Schedule Groups are an organizational reporting tool used in a variety of RMS
What’s the difference between deactivate/delete jobs?
In Employee Maintenance, deactivating a job from an employee allows the manager to remove the employee from being scheduled for that job for a targeted period of time. Deleting a job will remove the employee from being scheduled in that job permanently. If there is ever a chance the employee would need to be scheduled in this job role do not delete.
What are the different Sort Order Options for scheduling?
Sort Order describes how RMS
Full-time—Schedules full-time employees in this job first and part-time employees second.
Job Date—Schedules employees in this job by the date the employee was trained for the job. Employees who have worked in this job the longest will be scheduled first.
Job Rank—Schedules employees in this job by skill level. Higher-skilled employees (1 being the highest and 100 the lowest) are scheduled first.
Hire Date—Schedules employees in this job by hire date/seniority. Employees employed the longest will be scheduled first.
Alpha—Schedules employees in this job alphabetically. Seniority issues are disregarded.
Assignment Rank—Schedules employees in this assignment by skill level.
Employee Type—Schedules employees by Employee Type during the scheduling process.
How are salaried team members set up in LMS?
Labor Structure > General Tab > Standards Type
- Labor standards configured as type "Salaried" generate projected hours that appear on LMS reports and the LMS dashboard. These types of standards DO NOT create system planned shifts and the hours are not displayed on the scheduling screen because of this.
- Labor Standards configured as type “KBI Related” also generate projected hours that appear on LMS reports and the LMS dashboard. This type does create system planned shifts and hours that display on the scheduling screen. This configuration also usually requires that the standard tab be configured for 8 hours per day M-F (for one manager).
Salaried team members can still be scheduled under either set up, but in the “Salaried” option, there will be no guidance at the bottom on the screen. Also, in Employee Maintenance, salaried managers can be made to be employee type permanent and configured with a set schedule to ensure that they all get scheduled 40 hours per week.
Therefore, either configuration is functional, but “KBI Related” is recommended because it will ensure all elements will appear in LMS.
Why do I have employees who have been terminated but UniFocus RMS will not change their statuses?
UniFocus RMS RMS
). The reason for the error will be displayed.
Common error reasons:
- Does the employee have earnings, in their time card, occurring after the termination date?
- Holidays? If yes, remove.
- Approved Vacations in the future? If yes, change the status to Canceled.
- Does the employee have salary distributions in the Display Main Menu > Employee Maintenance > Jobs Tab? If yes, remove.
- Does the employee have any outstanding job changes? If yes, remove.
- Does the employee have any scheduled hours beyond their termination date? If yes, remove.
- Does the employee have earnings, in their time card, occurring after the termination date?
Tip: The delivery of a daily email with reconcile errors is set up during implementation of the software. If there are changes to recipients of this daily email, please contact UniFocus Support at support@unifocus.com to have the email reminders sent to the most current appropriate Payroll/HR/IT designees.