Scheduling with LMS

About Labor Management

The primary product of the hospitality, gaming, and theme park industries is service. Since service is often consumed by the customer as it is produced, it is often difficult to anticipate and respond to guest needs. Failure to provide timely and satisfactory service can lead to dissatisfied customers who may not return. Providing quality service and the cost of doing so are inextricably related. With this in mind, it is the ability to provide guests with the level of service they expect, at the time they expect it, for the optimum labor cost, that ensures an organization's success. LMS helps you accomplish this by helping you anticipate volume while ensuring the effective and efficient use of your available resources.

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Flows enable the system to dynamically schedule staff according to the customer demand for service, rather than a fixed shift basis. In other words, the start and end times of shifts could potentially vary by day if the customer demand for business varies. LMS fills this need automatically when scheduling by looking at the peak service times and making sure there is sufficient staff for these peaks and then works to fill all other requirements, while sill adhering to the established work rules for the position. It is important to remember that flows need to be periodically reassessed for accuracy, as business needs change.

The For more information, contact the Administrator at the property can further assist in explaining how the flows might work for a particular unit within the operation.

What is a Flow Plan?

Flow plans take the individual daily patterns you have established and allow the system to account for an entire week. These can be in any number of combinations as long as the entire day and week has been accounted for in the flow plan. The flow plan is then attached to the KBI or KBIs for that operation.